Sdl trados studio 2021 sr1 professional 16

Dear colleagues, after having started my computer this Sunday morning, Studio 2017 presents the activation screen of my installed and properly activated SDL Trados 2017 version. The software was working without any problems since January this year until yesterday evening. I did not return the license or vị anything else with the software except for closing it at the end of my session yesterday. (No update of Windows 7 or Studio popped up recently and I did not move sầu Studio khổng lồ another... See more


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Dear colleagues, after having started my computer this Sunday morning, Studio 2017 presents the activation screen of my installed và properly activated SDL Trados 2017 version. The software was working without any problems since January this year until yesterday evening. I did not return the license or bởi anything else with the software except for closing it at the kết thúc of my session yesterday. (No update of Windows 7 or Studio popped up recently và I did not move sầu Studio khổng lồ another computer.) Studio now asks me lớn enter the activation code but as the sản phẩm is already activated, it doesn"t accept my current activation code. What is more, I cannot open the software on the computer in order khổng lồ return my license. The same happens with my working version of Studio 2015 still installed on the same computer. I"m wondering why this happens và what I can bởi vì now? Thank you for your hints. ▲ Collapse

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Zuzana Greksakova Slovakia Local time: 18:59 Member (2016) English to Slovak + ...
The same happened khổng lồ me in February, I submitted a support ticket and the issue was resolved within a day. When I asked about the issue, this was their reply: Usually this error occurs because of Windows updates, computer crash, hard disk failure, etc.. in case you did not have sầu the change to deactivate your license first, you might get your license stuck và receive a similar error message: Error Message: Activation failed. Activation is not allowed as remaining quantity is 0.... See more
The same happened to me in February, I submitted a tư vấn ticket and the issue was resolved within a day. When I asked about the issue, this was their reply: Usually this error occurs because of Windows updates, computer crash, hard disk failure, etc.. in case you did not have the change lớn deactivate your license first, you might get your license stuck và receive sầu a similar error message: Error Message: Activation failed. Activation is not allowed as remaining quantity is 0. In such cases, the only way to lớn be able và activate the license again is to log in a tư vấn ticket. Since you have followed the correct procedure by contacting us, your license should be working again properly. Just gmail or submit a ticket via their trang web. Hope this helps. Z. ▲ Collapse

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Thank you Zuzana
Atruyền thông quảng cáo 19, 2017
Yes, that"s exactly what happened; I followed your advice, sent a tư vấn ticket & SDL Support helped me right away. Thanks a lot and kind regards, Holger
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Despite confident statements of SDL experts who say that they can use Trados even underground or under the sea or in space, I observe sầu the same behaviour again và again since I bought 2011 (now I possess 2017): when you launch your copy of Tardos (no matter if you bởi it first or thousvà first time), the first thing it does is checking your license. To vị so, Trados goes to lớn its server to kiểm tra if your license is ok. For this purpose, you need khổng lồ have Internet connection. Each time I launch Travì... See more
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Giuliamãng cầu Buscaglione
United States Local time: 09:59 This person is a sohamobi.com Certified PRO in German to ItalianClick the red seal for more information on what it means khổng lồ be a sohamobi.com Certified PRO. ", this, event, "300px")" onMouseout="delayhidetip()"> Member (2001) German lớn Italian + ...
Dear Stepan, well, just tried lớn open my 2011 and - out of the blue! I was told that my licence is "wrong" và was informed that the illegal (!!) use of software is punishable. (No way to lớn return my licence và try lớn attach another one, I"m - was?! proud owner of various licences) Ooookay, I thought, let me kiểm tra my internet (having your posting in mind). I was and am solidly online. Good, so I tried khổng lồ open my năm trước copy. Same message. Iông chồng. There must be so... See more
Dear Stepan, well, just tried khổng lồ open my 2011 and - out of the blue! I was told that my licence is "wrong" và was informed that the illegal (!!) use of software is punishable. (No way to lớn return my licence and try khổng lồ attach another one, I"m - was?! proud owner of various licences) Ooookay, I thought, let me kiểm tra my internet (having your posting in mind). I was and am solidly online. Good, so I tried lớn open my 2014 copy. Same message. Iông xã. There must be something wrong with the server(s). Everything had worked fine, last time I opened both (of course not at the same time). So mạng internet is not the cause. A pretty disaster on a Friday ahead of a working weekover. I am worried about attaching my Prof 2017 licences at this point. Giuliamãng cầu ▲ Collapse


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Holger Remke
Germany Local time: 18:59 Member (2006) English to lớn German + ...
TOPIC STARTER

Try or use the Support Site
Aquảng cáo 21, 2017

Dear Giuliana, perhaps a special program on your computer has automatically wiped the hard disk & deleted some files that are important for the retrieval of the license (something lượt thích this was the case on my computer last weekend). If you describe your case & send it per e-mail khổng lồ you should get help (within 2 working days, I think) Or you can try to find a solution on the support site ... See more
Dear Giuliamãng cầu, perhaps a special program on your computer has automatically wiped the hard disk and deleted some files that are important for the retrieval of the license (something like this was the case on my computer last weekend). If you describe your case & sover it per e-mail to you should get help (within 2 working days, I think) Or you can try to lớn find a solution on the tư vấn site https://gateway.sdl.com/apex/communityknowledge?articleName=000001386 Hope this helps Holger ▲ Collapse
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Or directly via tư vấn case
Apr 21, 2017
Here you can access & send the support case directly: https://gateway.sdl.com/webtocase
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Giuliamãng cầu Buscaglione
United States Local time: 09:59 This person is a sohamobi.com Certified PRO in German khổng lồ ItalianCliông chồng the red seal for more information on what it means to be a sohamobi.com Certified PRO. ", this, event, "300px")" onMouseout="delayhidetip()"> Member (2001) German to Italian + ...
Dear Holger, thanks, I did the moment i wrote my posting (while moving my local TMs to lớn another PC, some true hassle, but I"m happy I have sầu more than one licence... và more than a PC, so that I don"t have khổng lồ worry to be late with my delivery). No updates were installed (well, it requires some workaround with Win10, but I did quite some time ago) và I had deactivated (Windows) tệp tin cleanup aeons ago (temporary files also from packages got regularly deleted and not transl... See more
Dear Holger, thanks, I did the moment i wrote my posting (while moving my local TMs lớn another PC, some true hassle, but I"m happy I have more than one licence... và more than a PC, so that I don"t have to lớn worry khổng lồ be late with my delivery). No updates were installed (well, it requires some workaround with Win10, but I did quite some time ago) và I had deactivated (Windows) tệp tin cleanup aeons ago (temporary files also from packages got regularly deleted và not translation files could be created once finished, so another time wasting even though TMs would vị their job perfectly... except for segments with lots of tags). As in your case, I hadn"t changed anything, & I had re-started the sys various times since I installed 2014. The licence itself is upgraded up to năm trước, with a bought update lớn năm ngoái (which I"ll skip) & 2017 still lớn be applied, so no way it can be considered "illegal". I tkết thúc to lớn think that it is related lớn the upgraded licence, though. Whatever, let"s see. Giuliana ▲ Collapse
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Giuliana Buscaglione
United States Local time: 09:59 This person is a sohamobi.com Certified PRO in German khổng lồ ItalianClick the red seal for more information on what it means to lớn be a sohamobi.com Certified PRO. ", this, sự kiện, "300px")" onMouseout="delayhidetip()"> Member (2001) German lớn Italian + ...
Dear all, just in case some colleagues might stumble on the same issue in future, and so that a working weekover does not change inkhổng lồ a nightmare... For the record, it was a "simple" (and stupid) Windows(-induced) problem, i.e. it prevented a correct communication, so that my licence rights could not be read. Even though the user I had phối up on my PC had admin rights, I had to right-clichồng Studio symbol & choose to lớn open it as admin in the dropdown. As easy... See more
Dear all, just in case some colleagues might stumble on the same issue in future, and so that a working weekkết thúc does not change into lớn a nightmare... For the record, it was a "simple" (and stupid) Windows(-induced) problem, i.e. it prevented a correct communication, so that my licence rights could not be read. Even though the user I had mix up on my PC had admin rights, I had khổng lồ right-cliông xã Studio symbol và choose lớn open it as admin in the dropdown. As easy as that. Out of the xanh, after months of double-clicking for launching và no issues. Our biggest trouble is not Studio, but Windows (in my case 10) Giuliana ▲ Collapse
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